Eventruns

Meeting Room - User Guide

Eventruns Video Chat main facility is a video chat between an agent and one or more attendees. The agent role can be performed by tutor, doctor, support personnel, real estate agent, car reseller, registered user in a social media, etc
In order a call to be performed, both parties need to be online in one room. You can generate rooms for your customers in a couple of ways:
– Add a code snippet to your browser pages, so a contact button appears and informs your visitors that you are online;
– Generate a room from the agent page. You can add room ID, visitor name (if you are expecting someone to come), password if you want this room to be protected and agent name;
– Make the link to be dynamically generated by your system;

When both parties are available, visitor will either be prompted for name/email/password (it depends on the configuration) or directly joined to the room.Visitor
From here he can start chatting, toggle video or audio, transfer a file, do a screen share or take a snapshot* of the other party video screen.
From the agent side, there is an additional icon for starting a whiteboard session*:action buttons* This setting needs to be enabled in the configuration file. Whiteboard is also available for visitors as a configuration. For more details see the Whiteboard section

Contact Button

The contact button is the way your customers can request a video call or a simple chat session. It is also a presence indicator showing if you are online. You can check the detailed instructions on how to set a button in your site here.

Another way to contact someone is to send him a visitor link. It can be generated from the Agent page and can contain different information.

Video/Audio Calls

LiveSmart Video chat provides two modes for the video chat session. The default is “conference” mode, and is enabled in the config/config.ini file with videoScreen.videoContainerStyle: "conference". Meeting style is organized like a Zoom session.

Conference mode

After an attendee joins to the room, he will directly start a video/audio call. He can beforehand turn off camera or microphone.
incoming call
When the call is established the initiator can mute/unmute audio, start/stop camera and start a screenshare session. If recording is enabled, he can record the meeting.
conference
You can enable pre-call form, so your visitor can adjust their video/audio devices, you can set videoScreen.greenRoom to true.

Chat options. In the chat pane, the user is informed about joining/leaving attendees, incoming file transfers and other system messages.

Simple mode

The simple mode is enabled in the config/config.json file with videoScreen.videoContainerStyle: "simple". This is the classic LiveSmart meeting style, where the attendees are in the chat pane and to start video or audio only call need to click the relevant button. Please have in mind this mode is deprecated and is not supported. The other party will see incoming call notification:
incoming call
Or if you have enabled the chat view so it is always visible in video, whitboard and broadcasting:incoming call
and too can accept the call with video or audio only. When the call is established an user can mute/unmute audio, start/stop camera and start a screenshare session. If recording is enabled, he can record the meeting.
buttons

Screen Sharing

You are able to share the whole screen, separate application or a browser tab if your browser is Chrome 72+, Firefox 52+ or MS Edge 17+. Older Chrome browsers are prompted to use a plugin. Screensharing session can start from the chat or in-call screen:

Whiteboard

Whiteboard feature allows you to show your visitors some drawings, diagrams, images and PDF files. It needs to be enabled from the config file. Also anonymous mode is allowed where visitors can take part. It can be started from chat screen by clicking on the Whiteboard icon. You can do this while in call.
whiteboard
Allowed whiteboard actions:
whiteboard

Recording

You can record your video or audio only call. It should be enabled from the config file. There are several options:
– download – when the recording finishes, the recorded file is directly downloaded. Otherwise a link to the file is prompted;
– saveServer – if is set to true, the files are saved in a folder in the backend (/server/recordings);
– autoStart – if is set to true, the recording is automatically started when the call is established;

There is a recording indicator in the attendee side:
recording

Broadcast

There is one or more broadcaster and many viewers. This is a perfect tool for online lecturers and enterprises.
From admin dashboard you can generate links for the broadcaster – it will open in new tab and the viewer link will be stored in the clipboard. There can be more than one broadcaster – just use the broadcast URL from another device.
If you save a short URL, the broadcaster link is automatically saved too, with “b” letter added at the end. If you have saved agent URL as agenturl, the broadcaster URL will be agenturlb.
Check here with demo/demo how you can generate broadcasting URL.

Speech Recognition and Translate

LSV offers the possibility to transcribe voice to text, or the speech recognition module. It can be enabled from the config.ini file, by setting transcribe.enabled: true. The default language of the speech recognition is English. All the list of available languages can be seen here.
In addition to the speech recognition, there is a possibility to translate the transcribed text. You need to have a Google API key. In this tutorial is described how to get it.
After you get the key, it needs to be set in transcribe.apiKey: API_KEY. The agent language should be set in transcribe.language and the visitor in transcribe.languageTo. The last parameter transcribe.direction can have three values – bothagent or visitor. When used both, the translation goes in the two directions – from agent to visitor and vice versa. When set to agent, the agent speech will be translated from transcribe.language to transcribe.languageTo in the visitor screen.
If direction is visitor, then the visitor speech will be translated from transcribe.languageTo to transcribe.language in the agent screen.
transcribe demo

Entry Form

You can gather information from your visitor by enabling the entry form feature. You can enable the following options:
– enabled – true/false, default is false;
– required – true/false, if set to true all fields are mandatory. Default is false;
– private – true/false, set the form to have password field. If the admin has set a pass for this room, the pass field is mandatory. Default is false;
– showEmail – true/false, show or not email field. Default is false;
– showAvatar – true/false, show or not field for inputing avatar URL. Default is false;

Admin panel

The admin panel has a backend information about the agents, users, rooms and chat history.

Check here with demo/demo. The client page for the demo agent is here.
In the Visitor section you can track your site visitors and see who is requesting a session with you.
In the Page management you are able to generate custom room for a definite user. You can specify a time period, duration of the meeting, visitor name, host name, room ID and if the room should be password protected. The save button is saving each generated room in a DB if available.
You can have as much agents as you wish and define their own agent page, so they track visitors for a specific room.

With Visitor and Agent Short URLs you can set a readable URLs of your rooms. Here is described how to enable this feature. Thus your room may have the following URL format: https://domain.com/shortname, When you enter the first time the agent page, there will be a prompt asking you for a notification permission. Granting it will guarantee you that if someone is requesting a call and you are not on the browser tab, it will inform you.
notification

Check here with demo/demo how agent page and relevant client page work.

Pro-active chat engagement

From the admin dashboard an agent can engage visitors of the site, by starting a direct chat with them.
Here is a demo of this feature.
chat

 

Offline Form

When you are not available LiveSmart allows your customer to reach you in two ways:
– By sending an email. You have to add data-offline_email="YOUR CONTACT EMAIL" to the code snippet of the button. When the visitor clicks on the button, a form appears and he will be able to send you his inquiry.
Offline form
– By redirecting to your contact page. If you have a contact page, you can redirect your visitor to it, when he clicks on the button. Add data-offline_page="YOUR CONTACT PAGE" to the code snippet of the button.

Possible Usage Scenarios

1. Support, online sales, video consultations, real estate and car resellers
The communication can be over the contact button on the site or by generating visitor URL from the agent dashboard.
This can include video, screen share and recording enabled. Chat can be set to be visible in the right pane. If you want a feedback system, and you have PHP/MySQL updated and latest SQL dump files are executed, serverSide.feedback can be set. Chat history also can be enabled.
The responsive design allows communication between an agent that is in the field and a customer from his desktop. The switch between front and back camera is very useful when you want to show the visitor something specific

Configuration options:
entryForm – all fasle
recording.enabled: true
videoScreen.chat: true
serverSide.feedback: true
serverSide.chatHistory: true

2. Social media
The communication can be over the contact button or with shared short URL, generated from the admin dashboard. Server-side login for visitors can be enabled with PHP and MySQL.

Configuration options:
entryForm.enabled: true
entryForm.required: true
entryForm.showEmail: true
entryForm.showAvatar: true
serverSide.loginForm: true
serverSide.chatHistory: true

3. Educational, online lessons, tutorials, video streaming
Short URLs of a broadcasting session can be shared or acquired from the tutoring site. Video broadcasting can be behind username and password, with tokens or anonymous. Here the participants can raise hands so the presenter can grant them privileges to speak. Whiteboard can be enabled here. As there are different type of streamings – video, screen share, whiteboard, the recording can be set to record everything

Configuration options:
videoScreen.chat: true
serverSide.feedback: true
serverSide.chatHistory: true
serverSide.token: true #Only if you have enabled the token system in rooms, agents and users.
whiteboard.enabled: true
recording.screen: true

4. Health-care consultations
Here the agents are the health-care coordinators who can schedule meetings for the patients for a definite time period and save them. Here the scheduling can be used, so a patient can come on a definite timeframe. The communication can be done over predefined saved rooms from the admin panel. Greenroom and waiting room options can be set. Entry form and feedback system are also preferable.

entryForm.enabled: true
entryForm.required: true
serverSide.chatHistory: true
serverSide.agentInfo: true
serverSide.feedback: true
serverSide.roomInfo: true
videoScreen.chat: true
videoScreen.greenRoom: true
videoScreen.waitingRoom: true

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